http://aquapebble.co.uk/2009/08/18/are-you-in-a-relationship-with-your-customers/ Sat, 07 Jan 2012 09:52:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://aquapebble.co.uk/2009/08/18/are-you-in-a-relationship-with-your-customers/comment-page-1/#comment-92 Lee Thu, 29 Oct 2009 14:21:59 +0000 http://aquapebble.co.uk/?p=375#comment-92 Thanks for the compliment Mark. :D Thanks for the compliment Mark.

]]> http://aquapebble.co.uk/2009/08/18/are-you-in-a-relationship-with-your-customers/comment-page-1/#comment-91 Mark Harris Sat, 24 Oct 2009 12:57:44 +0000 http://aquapebble.co.uk/?p=375#comment-91 A great article and really very useful to look at customer relationships this way. It makes it real! thank you for your blog also, every article is very insightful and powerful. Keep up the great work! A great article and really very useful to look at customer relationships this way. It makes it real! thank you for your blog also, every article is very insightful and powerful. Keep up the great work!

]]> http://aquapebble.co.uk/2009/08/18/are-you-in-a-relationship-with-your-customers/comment-page-1/#comment-39 Social Media & Customer Relationships « Morgan Moran's Website Fri, 25 Sep 2009 01:07:41 +0000 http://aquapebble.co.uk/?p=375#comment-39 [...] way that many people use the word relationship in business today, and the 7 characteristics of a good relationship that Lee-Ann Bedford laid out in a recent blog post, speaks of a different sort of relationship. [...] […] way that many people use the word relationship in business today, and the 7 characteristics of a good relationship that Lee-Ann Bedford laid out in a recent blog post, speaks of a different sort of relationship. […]

]]> http://aquapebble.co.uk/2009/08/18/are-you-in-a-relationship-with-your-customers/comment-page-1/#comment-14 Jeremy Wed, 26 Aug 2009 10:10:28 +0000 http://aquapebble.co.uk/?p=375#comment-14 I agree with much of this. There are so few “selling” businesses out there that genuinely do this, yet most will claim that it is their primary customer proposition and a key differentiator from their competitors. Perhaps the only one of your fundamental elements I would change (or redefine) is caring. The real art of creating a relationship with your customers (or anyone else!) is through empathy. Having a genuine understanding of what it is like to be your customer, to see the world through their eyes. This is the foundation of trust. When someone sees the world from your perspective, you’re more likely to take their advice because you believe it is good for you. A nice place to be for any one; Let alone a seller and their customer. I agree with much of this. There are so few “selling” businesses out there that genuinely do this, yet most will claim that it is their primary customer proposition and a key differentiator from their competitors. Perhaps the only one of your fundamental elements I would change (or redefine) is caring. The real art of creating a relationship with your customers (or anyone else!) is through empathy. Having a genuine understanding of what it is like to be your customer, to see the world through their eyes. This is the foundation of trust. When someone sees the world from your perspective, you’re more likely to take their advice because you believe it is good for you. A nice place to be for any one; Let alone a seller and their customer.

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